If you sell your products online, shipping your things to your customer is a daily occurrence. And good shipping practices in your business can help to improve your business, and also increasing your customer’s satisfaction. If you want your e-commerce to success, you might want to read these simple essential tips on how to ship your things to your customer.
Some companies offer to give free shipping, and this is a useful method on how to increase your customer’s satisfaction. If you thought on using shipping as a way to make a profit, then it is a bad idea, as rumor will spread fast especially on the internet. Those talks could make your business receive bad reviews and also cause you lose precious customers.
Tip: shipping worldwide can cost you a lot, consider giving free shipping only for customers in your country, this will also attract more locals.
The best part of online shopping is getting your package in time, which feels like a treat for yourself. The same goes to your customer, make sure you pack as soon as possible when a customer placed an order. Make sure you figure out a good system on how to ship your package efficiently and effectively to your customers, this will increase their satisfaction.
Tip: certain courier services offer deliveries under or in 24 hours, consider suggesting this service for customers who are impatient and are willing to pay for their products to arrive faster.
Seek professional help
If your business is on a large scale like handling thousands of products, which means you need legal authorization, storage, transportation, maritime, or even warehousing. Consider using professional logistics services, this might cost you, but if your business is significant, it will help a lot.
Tip: If your business is in Melbourne consider using Logistics provider in Melbourne – Effective Logistics to get logistics services and consultation.
Investing in a shipping insurance might be a good idea when it comes to online shopping, there’s always a risk for fraud, lost or damaged package during transit. By getting a shipping insurance, you don’t have to use your own money to cover your loss.
Tip: if you’re worried about the cost of insurance, consider passing the insurance cost to the customer but make sure you tell them about the price they have to pay.
Discuss with your customer
During the process of shipping, make sure you discuss it with your customer, be clear about everything. Make sure you ask if they’re okay with the service you provide, shipping insurance cost, and the total cost of what they have to pay. Discussing this will avoid any misunderstanding between you and your customer.